Refund Policy

Last updated: June 2025

At InsidePiano, we strive to deliver high-quality educational content to all our students. This policy outlines the conditions under which refunds are considered for our products and subscriptions.

1. Digital PDF Files

All PDF products (including lead sheets, guides, or sheet music) are non-refundable. These are delivered instantly and considered “used” once downloaded or accessed.

2. Digital Courses (One-Time Purchase)

We offer a 7-day limited refund window for full digital course purchases. Refunds will be issued only if:

  • You have accessed less than 10% of the course content
  • You have not downloaded any of the attached files (e.g., PDFs or backing tracks)
  • You request the refund within 7 days of purchase

To request a refund, contact support@insidepiano.com with your name, email, and order number.

3. Membership Subscriptions

Membership subscriptions are non-refundable for past billing periods (monthly, yearly, or lifetime). You may cancel anytime to prevent future charges.

4. Technical Issues

If you are unable to access your purchase due to a technical problem (e.g., login issues, video access errors), we will investigate and assist you. If the issue cannot be resolved, we may issue a refund at our discretion.
5. Contact

All refund inquiries must be submitted in writing to:

InsidePiano Support
📧 support@insidepiano.com