Refund Policy

At InsidePiano, we strive to deliver high-quality educational content to all our students. This policy outlines the conditions under which refunds are considered for our digital products, subscriptions, and services.

1. Digital PDF Files

All PDF products (including lead sheets, guides, and sheet music) are non-refundable. These are delivered instantly and considered "used" once downloaded or accessed.

2. One-Time Course Purchases

We offer a 7-day refund window for one-time course purchases, provided:

• You have not accessed more than 10% of the course content.
• You have not downloaded any included materials (PDFs, backing tracks, etc.).
• Your refund request is submitted within 7 days of the original purchase date.

Refund requests that do not meet these conditions will not be honored.

3. Membership Subscriptions

• Monthly plans: Non-refundable once the billing period has begun. You may cancel at any time to prevent future charges.
• Annual plans: Non-refundable after the first 7 days, provided you have not accessed more than 10% of the content. After 7 days, no refunds are issued for the remaining subscription period.
• Lifetime plans: Non-refundable after the first 7 days. If you are unsatisfied within 7 days and have not accessed substantial content, contact us.

4. Free Tier Access

The free tier is provided at no cost and is not subject to any refund policy.

5. Technical Issues

If you experience technical problems that prevent you from accessing your purchase, please contact us. We will investigate the issue and assist you.

If the problem cannot be resolved within a reasonable time, a refund may be issued at our discretion.

6. Contact

All refund inquiries must be submitted in writing to:

InsidePiano Support
support@insidepiano.com

Please include your order number or account email and a brief description of your request. We respond to all inquiries within 2 business days.