Privacy Policy

At InsidePiano, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, including our website InsidePiano.com, membership platform, and online store.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information:

• Information you provide directly: when you register for memberships, purchase courses or products, contact support, or sign up for newsletters (e.g., name, email address, payment details).
• Usage data: including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is collected automatically via cookies and server logs to help us improve your experience.
• Cookies and tracking technologies: we use cookies to enhance site functionality, remember preferences, and for analytics.

2. How We Use Your Information

We use your data to:

• Provide and manage your access to memberships, courses, and products.
• Process payments securely and communicate about your purchases.
• Respond to your inquiries and provide customer support.
• Improve our website, products, and services.
• Send you relevant updates, offers, and newsletters (you may opt out at any time).
• Comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Payment processors (e.g., PayPal, Stripe, Payhip) for secure transaction handling.
• Email service providers for communication and marketing.
• Analytics platforms (e.g., Google Analytics) to understand site usage.

These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you request account deletion, we will remove your personal data within a reasonable timeframe, except where retention is required for legal or financial compliance.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Accessing or requesting a copy of your data.
• Correcting inaccurate or incomplete data.
• Requesting deletion of your data ("right to be forgotten").
• Objecting to or restricting certain data processing.
• Withdrawing consent where applicable.

To exercise these rights, please contact us at support@insidepiano.com.

7. Cookies

Our site uses cookies to improve your experience. You can manage cookie preferences via your browser settings. For more details, see our Cookies Policy.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated version here with the new effective date. We encourage you to review this page periodically.

10. Contact Us

For privacy-related questions or requests, please contact us at: support@insidepiano.com